I am trying not to judge allergy severity or diminish others' experiences but having used EpiPens 2x on planes in my life (and hopefully no more), who in their right mind takes a photo of someone about to inject themselves instead of helping ?? I would have been done by the time someone could even whip out their phone, urgency normally makes it a quick process ...

Separate to that, I feel allergies are treated very differently depending on the crew and who you tell on board EK -- if you inform a cabin crew of Western origin, they tend to take it much more seriously than ones of other origins; perhaps a cultural difference? In cases where I decide to clarify with crew (esp. on routes where my allergens appear frequently) and indicate to them where I've kept my pen, they always take it much more seriously.