Originally Posted by
mlin32
Luckily, I haven't had to deal with that. My only interaction last year was when I called them to assign my Flying Blue number to the résa, and that was painless. Just called their mainland China office and since I am of Chinese origin, language is not an issue.
I wasn't referring to language, but competence in the general sense. I should also add that switching between airlines or cancelling when things go wrong is far easier when you don't have to interact with an individual carrier.