Originally Posted by
mlin32
The same reason I book direct with any other air carrier : I don't want a third party managing my résa unless necessary.
I do all my travel bookings direct whenever possible- flights, hôtels, hire cars. Only if there is a substantial price savings or other technical issue do I revert to an OTA.
Even when the carrier's own staff is hopelessly incompetent and/or impossible to reach?