FlyerTalk Forums - View Single Post - Unable to select seat in Club Europe at check-in when first flight is on AA

Jun 19, 2024 | 10:07 am

#11

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,756

Quote:

Originally Posted by rrapynot

Recently flew SFO-LAX-BCN in Business class. SFO-LAX-LHR was on AA metal, LHR-BCN was on BA metal. Ticket was issued by AA.

When I checked in I was not able to get a boarding pass or seat selection for the LHR-BCN leg. I could see that I was assigned row 11 with no recline. I called BA and was told that I could selct a seat for $89. I asked why it was not free and hey said that I could select a seat for free at check-in. i told the agent that I was already checked in. He suggested that I try to resolve it at the airport.

I arrived at SFO and was told by BA staff that they had no way to change my seat. Tried again at LHR and was told that I could not change my seat.

Don't know if anything has changed (and broken again) since I worked for BA 11+ years ago, but this was an issue I saw back then: first leg on AA, connections on BA; for whatever reason, pax could only check-in for the initial AA flight, and the link through to BA to through check wasn't working. Then we would try to use BA.com OLCI for the BA leg only but it would say "you're starting with AA; use their website..." and couldn't get any further. At that point we would at least try and manually choose a seat for them in check-in mode.

When did you get your BA boarding pass OP? From AA in SFO or BA in LHR? I'm guessing SFOAA, even if later swapped at LHR, as SFO would have been checking you (and any bags) all the way through. AA might have been able to change the BA seat then, at the point of check-in. I can kind of understand SFOBA perhaps not being able to assist, for check-in mode access reasons, although LHRBA could have been more helpful once they knew you'd not been given a choice.

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