Originally Posted by
prometa
Does anyone have any recent experience with *G benefits and baggage allowance on Avianca tickets booked with UA miles? We have a saver ticket that’s O/W from SJO to the US, one segment. Avianca customer service insists that UA baggage policy applies and to contact UA, but my experience is UA policy does not apply during a portion of a ticket where no segments are operated by UA
UA baggage policy does not apply to one-way itinerary operated by AV.
Originally Posted by
prometa
Avianca website refuses to pull up the reservation. UA website says two free checked bags at 70lbs each (ie typical 1K allowance), which seems suspect.
You're correct that 2x32kg is suspect, but if UA was stupid enough to print it on the receipt, you should have a fairly strong case for getting them to refund the charges to you after a DOT complaint. Maybe eventually they'll invest in getting this correct.
I concur with
WineCountryUA -- so far, *A doesn't appear to put any award tickets into BE. So you should get the classic allowance for that route, whatever that is, plus one bag of the same weight as *G.