Originally Posted by
roulette_21
15. Please specify the reference [020279] in all your communications with call centres or customers care services related to this offer.
Try the above, which is mentioned in the condition of sale for this offer
I've quoted that reference number and sent another follow up email since it's been one week and I haven't had any reply. I think the deadline for booking (which is June 23rd) will probably pass before I hear back. I am quite surprised they haven't replied at all to my email.