I was scheduled on F9 2146 Jun 15, 2024 (the red eye from LAS-ORD). It ended up being cancelled. I knew it was their fault as they said if I waited by the elevators, I'd get a hotel voucher. I called and did the chat with customer service to try to find the reason for the cancellation (to see if my Trip Delay benefits would apply) and was told it was due to a "mechanical Issue.' I waited like 2 hours for the hotel voucher. The agent had warned me that they wouldn't be giving out the hotel vouchers until they were done with the line and done with rebooking people. Following people's examples in the Chase Forum, I was just going to book my own hotel since I should have coverage from Trip Delay. The problem was that by the time I had confirmation from the chat, LAS hotels said I would have to go to the check-in desk to get a room and I couldn't do it over the phone (and you can't do it online b/c the only option is booking a room for Sunday night-Monday check out). I had seen rooms on the Caesars Rewards site at Paris, so I took an Uber there. They were sold out, unfortunately. I took a taxi to Tuscany as they said they had rooms.

As I was about to get the room, I suddenly had an email voucher for the Holiday Inn Express across the street from the MGM Grand (across Tropicana). Luckily, I hadn't completed my check-in so I took a rideshare over there. I was able to check-in.

While I was checking in, I found out others who had taken the shuttle there had received food vouchers. I did not get any. I decided to ask about them when I returned to the airport for my 1pm replacement flight. I waited for the agent and was told that she couldn't give me new vouhcers, but that it would take 40-50 minutes, and I should get emailed new vouchers. She claimed that after she put in the request, they'd check to see if I had been issues vouchers, and cancel them if necessary and then send them out. I asked if I had to use them in LAS or if I could use it at my layover in DEN and she claimed I could use them in DEN.

Of course, I never received any meal vouchers via email. I complained via the website form to customer care service. The inept CS person first pasted some long thing about me not being due a refund (I never asked a refund), and then said I could only get food vouchers from the airport personnel and there was nothing they could do now....

I wrote back, of course.

What is the DOT rule anyway for a cancelled flight that was Frontier's fault. Obviously, they admitted fault as they gave me a hotel and a flight voucher, but I missed out on food vouchers.