Originally Posted by
Dave Noble
Or just simply that the percentage of people who will take it further is small enough that it is much more cost effective to deny claims until forced to pay
This is absolutely, 100%, the conscious business model around compensation for the wider airline industry. Not just statutory stuff like this, look at all the threads on broken seats etc, where the standard approach by BA is to initially offer no or derisory compensation, and only up it if pushed hard.
But hey, if they actually paid out willingly or (god forbid) proactively, then fares would have to go up. And we wouldn't want that eh, boys and girls...?