Originally Posted by
Fliar
I loved my short stay at Zoe but that was in 2018....And it definitely wasn't 3K per night then!
Originally Posted by
scented
To be honest, recent isolated incidents and reports I heard from friends and mutual friends indicate that part of the problem is that senior management (including Ernst) at Zoe does not understand generosity, contrary to what AMAN is known for / was known for.
Even small things are charged and nickel and diming seems alive and well there... rather sad given the team is seasonal and just isn't capable of delivering the service standards.
Originally Posted by
Fc912
I was surprised they didn't charge me for the departure transfer to the helipad. Perhaps that was a generous gesture...
Your comment on senior management is also spot on. They made a big fuss at check in telling us they assigned us a "fantastic room on the first row with great views" and even made a joke about having to get it "approved". The room was simply a base level room to the east of the lobby with no views to speak of.
Originally Posted by
Aventine
It's a dwindling minority that doesn't subscribe to the VD era mantra that Aman is a business and should squeeze every last cent out. The room service delivery charge at Janu Tokyo is pretty much evidence of that and would have been unthinkable in the AZ era.
Yes , Aventine .. shocking to hear about Janu .
We had a blast in autumn / fall 2019 at Zoe , thank goodness relatively generous then & not at today ‘ s rates but bad enough .. not surprised that both the GM and HM ( covering one too ) then have moved on . AMANs loss . Ernst used to understand AMANs or what it takes to be AMAN of AZ era during his tenure at Kila .. perhaps that was taking its toll , so going with the current is well “ more rewarding “ for management
We were hoping to return in spring ‘ 20 but you know what happened the following year
Now planning on our usual August in Bali , but Kila is going the way of Zoe too