Trying to a HKG-KIX-HKG roundtrip from August to July. Can't believe I am encountering problems with something as simple as date changes. Current booked flights are CX506 HKG-KIX and CX507 KIX-HKG which I am trying to change the dates for while remaining on the same flights.

There were no problems with selecting CX506 HKG-KIX on the new date. However when I tried changing the return CX507 KIX-HKG leg as well, CX's website automatically helped me select CX597 instead. Naturally I tried changing the selected flight to CX507 instead as I want an afternoon departure ex-KIX. This is where CX's website failed me. When I clicked the "change flight" button, the website got stuck with the loading symbol and stayed that way ever since. In other words I had no way of selecting CX507 on the new date.

Tried repeating the above steps a few times but ended up with the same outcome. And I am already doing this on a PC as recommended by peers and even CX's own staff (lol!) to avoid website glitches.

Ended up having to call CX centre for a date change. In the end I was able to change the whole itinerary the exact way I wanted to but I was irritated with the fact that I was unable to do it online which only would have taken a few minutes whereas calling MPC to fix the situation took almost half an hour. Frustrating the website can't be relied upon for something as simple as a date change.

Not to mention due to change fees and fare differences, I now have to await a payment link to be sent by CX to fully finalize the change. Fingers crossed it comes. There has been issues in the past which I failed to receive the link and had to call CX to follow up. Fingers crossed I don't need to invest any additional time on this. The entire ordeal with changing these dates would have taken 15 minutes tops had CX's website worked the way it was supposed to.

Edit: this time the payment link did come shortly after hanging up the call with CX. Glad I'm home free...