I'm in the process of using the Trip Delay benefit. It started with me seeing my LAS-ORD F9 flight was getting more and more delayed. Dropped off the rental and then I saw fight was cancelled.
As I was at Terminal, I waited in line and got rebooked on a flight tomorrow. I tried getting paperwork on the reason for the delay but the agent couldn't produce any but it appeared to be Frontier's fault as there would be hotel vouchers. I was told that I would have to wait by elevator area until they were done rebooking and then they'd give hotels out to everyone.
I started to get impatient so I called Frontier since I can get phone access as Elite. Agent told me mechanical issue was the reason but couldn't email me a statement. I decided to get on chat and maybe I could screenshot the response. I wanted to confirm the reason so I could go about booking a hotel myself using Trip Delay. I could have booked Paris but didn't want to pull the trigger until I had reason confirmed.
I did get a screen shot but I couldn't book anymore as it was after midnight. It turns out you have to walk in to the desk to get rooms this late. I thought it was just CET but Tuscany ended up saying same thing and so did the Holiday Inn Express that Frontier paid for.
I took a rideshare to Paris but rooms were gone by the time I got there. Tuscany, which I only thought of as they had a free play promo that I took advantage of had a room fo $200.
I took a cab over there And was in the process of getting a room when I saw that frontier had emailed me a roo voucher. Though I'm certain this benefit applies, I still wasn't excited about risking $200 getting reimbursed when I had a guaranteed room.
Luckily I hadn't completed check in so I took rideshare to the Frontier paid hotel.
I missed the food vouchers bc I left airport but apparently I might still be able to get them tomorrow. I decided to order Door dash since CSR should reimburse that.
There's a breakfast free here but I probably wont want to get up that early.
Tomorrow I have a few hours in Denver. I can use the soon to be discontinued restaurant benefit if that's still there or I guess Trip Delay would reimburse meals.