Originally Posted by
MrSimonR
The robotic, which automatically approved the space release, went down around 3 weeks ago, so all joker bookings have had to be manually queued since then. The review process has been a bit random, some done in hours some never approved after 3 days resulting in the booking cancelling off the flights.
Yes, the wheels have fallen off the joker-operation at the moment. It took 10 days recently to finalise an economy joker booking from LCY! Fingers crossed that it is fixed soon.