Originally Posted by sehgalanuj

This is truly terrible, let alone for an Ulti or Plat customer. Last year my parents were in a similar situation (one PFL and another Plat btw). They discovered it during boarding and decided to tell them as boarding started that they'd pay €300 on a €2500 ticket. At least the offer was better than they gave you! Parents put up a bit of a stink, and since it was from their home outstation, and they happen to be some of the very few Plats in the country, they knew the senior management staff in the country. As soon as this realization was made, seats were moved around. In any case, €300 (or €200 like for you) is an insult. You should definitely not let up on this one.