Originally Posted by
yscleo
Where did I say the hotel refused to provide them?
You didn't. But I was left with the impression that extra towels were going to be a problem.
Originally Posted by
yscleo
I'm not sure the benefit of the chat before checking in, because I had asked for extra towels but at check in was told we got upgraded and the room we go to doesn't not have extra towels.
I would have expected FDC to say something more along the lines of, "The new room doesn't have your extra towels yet, but I'll have them sent up right away." Perhaps s/he did say that or something similar, but it wasn't mentioned in your original post. I apologize if I misunderstood.