Originally Posted by
erlendag
I have a 5 pax booking HEL-BKK and wanted to wait-list 2 pax for upgrade PE to biz. The gold whatsapp told me that I needed to split the booking to wait-list. Anybody know if wait-listing is possible without split? Can point/upgrade benefits be processed at (transfer) check-in?
Yes you'll have to split the booking. Make sure all pax seats are choosen wisely before splitting and waitlisting.
I would recommend processing points/upgrade prior to departure with CS.
Transfer desk might be able do it, or not. You never know.