FlyerTalk Forums - View Single Post - UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]
Thread: UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]
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Old Jun 11, 2024 | 10:07 am
  #201  
IAH-OIL-TRASH
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Originally Posted by MtnTraveler
...
I'm sorry you were unable to board your flight in Frankfurt, Germany with our Star Alliance partner, Thai Airways (TG) and was listed as a No Show. When passengers purchase tickets on other airlines we are unable to offer reimbursement for the additional expenses.

WE DID NOT PURCHASE A SEPARATE TICKET ON THAI AIRLINES. WE REDEEMED MILES ON UNITED AND UNITED CONFIRMED A SEAT ON THAI AIRWAYS
....
I believe UA's response here is referencing your purchase of the Emirates ticket, not the Thai ticket.
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