FlyerTalk Forums - View Single Post - UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]
Old Jun 11, 2024 | 9:58 am
  #199  
cfischer
FlyerTalk Evangelist
50 Countries Visited
3M
80 Nights
20 Years on Site
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,365
The fault is not with UA here. The fault is primarily with you since pax names that were not 100% consistent with the government ID.

Now, minor typos or even first/last name switched is generally not an issue. UA and most other airlines allow travel no problem and they did. The question therefore becomes, did TG rightfully deny boarding or do you have a case against TG. This IMO is the only angle you can pursue here. I would check on TG's policies with name misspelling in the TG forum.

Expensive lesson for sure
cfischer is online now