Originally Posted by michaelonflyertalk

Redeemed a reward J flight from LHR -> HKG for a family member lately and turns out the seat onboard was not functioning, even the slightest angle adjustment required the cabin crew to adjust manually, other empty seats on the flight shared the same issue.

Contacted CX CS and reflected the situation, recieved a 15k miles offer ; complained again and recieved a "better" offer of 20k miles - any comment on this?