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Thread: Room upgraded on the app but downgraded during check in.
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Old Jun 10, 2024 | 9:01 pm
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SP03
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Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
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Originally Posted by Rusikusa
Had a situation that never happened with me before. Globalist, booked two queen room with points, in the morning app showed that I was upgraded to lake view 2 queens room. During check in was informed that they are oversold on lake view rooms and was downgraded back to the standard 2 queen room.
interesting fact: my in-laws check in right after( staying with Guest of Honor award that I gave them) and got lake view 2 queens room.
Is anyone had similar experience?
Anything can happen. Maybe the room wasn’t ready when you checked in.
More commonly, someone else arrived earlier and asked for an upgrade.
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