Had a situation that never happened with me before. Globalist, booked two queen room with points, in the morning app showed that I was upgraded to lake view 2 queens room. During check in was informed that they are oversold on lake view rooms and was downgraded back to the standard 2 queen room.
interesting fact: my in-laws check in right after( staying with Guest of Honor award that I gave them) and got lake view 2 queens room.
Is anyone had similar experience?