Originally Posted by
BingoSF
sure, could have.
But he’s eligible for space available upgrades too and he’d be last in line checking in at 11:30p. There was definitely a reason for calling - wasn’t just to make work for the call center.
could have also called the hotel, can't tell you how often guests call to add their bonvoy number to their reservation as the hotel can add that as well. anything the reservation lines need to add, the hotel can do as well unless it's something the hotel cannot do