Not sure if anyone has a direct contact to the refunds department. I booked a trip over 6 months ago in first class. I made 3 changes to the trip and each time I asked the agent if it was still refundable. They always replied it is refundable minus a $200 fee per ticket.

Perfect. I canceled the flight with BA. Was refunded only $90 per ticket.

Fast forward to now. I have spent over 6 hours on the phone with BA. I never get past the call center manager. I am always promised that I am right and the refund department will call me. It still hasn't happened. I spent $8000 with BA on this trip and if they aren't going to give it back, I will just use it for a different trip. But I am sick and tired of talking to the call center and getting nowhere.

Any ideas?