Originally Posted by
AbirdA
FWIW, I called, got put on hold for about ten minutes and then the rep came back, apologized for the mistake and said it would be corrected using the fare-based method within seven days.
That is good to hear. I have found that this tends to happen when there are multiple re-ticketings or through an agency (e.g., Amex).
As
Dave Noble said, some fares booked through agencies will correctly post as distance and there’s no way to correct that. It is also a good idea to save down the breakdown of the fare as I’ve had to email that in a few times.