Originally Posted by bhatnasx
I have a love-hate relationship with Sprint PCS - write a letter to Len Lauer - he's the CEO (find out the mailing address at Hoovers.com) - I did that and got a case officer assigned with Executive Services (of course she's never there when I call - Sprint PCS has the absolute worst customer service!) - as a resolution to my concerns, they offered me 30K UA miles. Good luck - going via regular channels is useless with Sprint PCS.
I completely agree. It's been over 8 months (several calls to clueless PCS reps, and polite emails to their center) since they shorted me 9,000 HP miles. For a FTer, that's as bad as insulting their mother!
Anywho, I'll try a letter to this CEO. Thank you very much
bhatnasx! ^