FlyerTalk Forums - View Single Post - Advice on appalling customer service in J
Old Jun 9, 2024 | 2:15 am
  #5  
csycsycsy
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Originally Posted by Samberox
Thank you for your comments…. Couldn’t find the right word late last night but indeed would have been more of a case of xenophobia rather than racism. Upon reflexion most probably just really un-lucky with the crew. Could have sat together to guarantee my wife would get help with translations and have better service so probably the fault lies with us too.
Thank you again, it is always useful getting others perspective specially when the mind is clouded by stress and anger
Hi Samberox,

I didn't mean there was any fault on your part, just that if I were in your situation then the least-worst would be to play translator (happy wife happy life, speaking as a female hah).

I would assume assume there must usually be at least one English speaking member of cabin crew (in J), even on a Spain-LatinAmerica route. So I guess you must have been unlucky if there really wasn't, perhaps due to some unanticipated crew swapping. Please have partner send in a complaint.


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