Originally Posted by Samberox

Hi,
i wanted to get some advice from regular flyers on how to approach something that has left me fuming.

My wife and I were coming back from Lima to madrid on Thursday. We are both currently silver with ba. But tend to rotate from gold and back to silver. I was sitting in 2a and my partner (non spanish speaker) sitting in 4a. I speak fluent spanish. Now having flown regularly with iberia i tend to expect the flight to depart from madrid to offer significant better service and food going out than on the segment back. Usually in the return it’s couple drinks, try to eat the food watch movie and sleep.

on this occasion, she came to me during the first course service as to how i got the entrée. Apparently, she was just pointed to water or soft drinks and nothing else. Upon selecting water they moved on. Upon hearing this i immediately contacted one of the crew to find out what happened.. and then they gave her an entree. The rest of the flight, every-time my parter asked something she was answered back in spanish and moved on.

this means she basically got no service whatsoever during the entire night flight. Just in the morning was offered tea and croissant as she was sleeping when service went past.

i on the other hand got what i was asking for if i wanted a full breakfast afterwards as i was getting changed the toilet.

what the hell is going on here?????

none of the crew in J speak english, all decided to just ignore any English speakers. I have never seen a crew in J or F on any airline flown that couldn’t speak english.

i would’ expect to speak Arabic on qatar to get service?

is this a new type of racism from iberia against english speakers. I am deeply upset by this and concerned.

how would any of you approach this? Complain With ba? With iberia (don’t expect this to go anywhere)?

i look forward to any advice you might have.

cheers,

chris