They have offered me 5,000 points. Not really fussed by the points. I would prefer the situation not to occur.

I paid in points here. Jokingly I did say that she ought to simply refund the stay - but apparently it needs management approval.

I did say that she ought to have authority to do it otherwise it is a bit meaningless.

I had to go and buy water from Aldi - so at least I have a bottle for tonight. Always baffles me why a hotel can't drive to a supermarket and obtain supplies if they have run out! Would be so simple and would cost pennies compared to unhappy clients.

The staff and the offering here are usually fantastic.

But at least breakfast is the same as it has always been - so no moans there.

Apart from the fact that they don't have decaffeinated tea - pretty sure they used to have a jar of them.

Would I stay again?

Of course - it has always been a great product. Had I chosen an alternative room and if they had water I would have zero moans.