Originally Posted by
NJDevils26
I’m so glad the topic of the Trip Pass is being brought up because I had an issue with this exact thing last year, and it seems most United employees know little to nothing about the nuances of it versus a one-time pass.......
As Trip Passes are relatively new, not surprised an agent last year was confused.
How did you try to access? Did you just present your BP? Or possibly confuse the situation by saying you have a trip pass? There is no reason to provide any additionally info other than your BP.