Originally Posted by
jeremyBA
I think many find complaining on board tricky.
if your name is Dr Dao flying Delta it is unlikely he will ever complain again.
You are in a tin can. The person serving you is going nowhere. The person in charge is the person who put that person in that roll ( I assume he / she manages staffing onboard ) so the complaint is in effect personal to them.
how likely is the person in reality to be sent back to economy and someone else bought forward ? Close to nil I would suggest.
So post complaint you have to endure another 10-12 hours of this person.
a factual complaint - my meal is cold / my drink is warm then fine. But " this person has no idea what they are doing " is tricky
Well if you can't be bothered to be diplomatic in the way you phrase a complaint in person to someone, then perhaps karma will play a part. There are ways of complaining without being personal. You can save your opinions on competence for a complaint email if necessary, but if you don't try and enable the IFL to correct the situation on board, then I think the 'reward' sorry compensation should be reduced by say 50%.