Originally Posted by rain
Does anyone have any opinion on which program is the most honest one? By this, I mean programs that will seldom, if ever, try to change their T&C and pretend they don't know what you're talking about when you mention missing bonuses; programs that doesn't require prompting, but automatically gives you all the points you're entitled to.
I will start by saying I have mixed experience with United. I was given my flight mileage almost immediately after the plane landed--in fact, I was pretty shocked by the prompt credit! But I also never received my miles for the double-college-fees bonus, nobody seems to know what's going to happen, just ask me to wait.
I think I'll like to know which program is really honest and customer friendly, so I never have to worry about keeping track...
Rain
Actually despite my bumps along the road with United
I would stay right where you are and consider working effectively together with United to solve your problem.
United has never shown me to be dishonest.
Sloppy and poorly communicating yes.Slow to get resolution perhaps at times.
But it is one of our nations best carriers and World Class programs of the Legacy Carriers.
As far as Southwest is concerned I wouldn't touch them even with two free tickets in my hands.
My sanity and comfort are worth more then that. They are a limited service carrier with expiring miles/credits.
I have personal friends that fly them and they are perhaps more patient and forgiving then I by having some of their days ruined.Yes that happens elsewhere too on a given day granted..
While they have some very nice people working at Southwest and good guest friendly policies it is basically a flying bus most of the time.
With no reserved seats and some of the worst boarding procedures ever witnessed outside of Third World Countries.
Every body push shove heave onboard.Low cost tickets yes.
But easily matched or beaten in many cases by most other carriers with far greater rewards and exceptional partnership opportunities on a global basis.
You can build and bank with a future in mind at United and Star Alliance(as long as they or any carrier today for that matter remains in business)
I will now probably be stoned ,flamed, tarred and feathered by the Southwest Loyalists
I would be more then wiling to get involved with my contacts at United and Bank One/Now soon to be Chase to see how I can help get you a resolution.
I make no promises but I usually come through 98 % off the time for those Flyertalkers over the years I have assisted.
By the way I am currently flying AA and considering a return to United.
I think they are both VERY good to do business with.
As is Delta,NW and Continental. I will still take United First
AA Second or tied
And perhaps Delta and NW Third.If your on the West Coast Alaska IMO is a class act.
Very well run but slowwwwwwww to answer phones.
Feel free to direct any questions and your personal details/case to me.
The unofficial non authorized part time Ombudsman of FT here
Good Luck Cheers