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Old Jan 23, 2005 | 1:17 pm
  #1  
Wallstreet10006
 
Join Date: Sep 2003
Location: Brooklyn, NY & Medellin, Colombia
Programs: CO Platinum, Avianca Platinum Exec
Posts: 439
COPA and OnePass: Perfect Together!

I sang the praises of COPA on my November trip JFK-PTY-CTG where for the price of economy I was EUAed on all legs and given great service the whole way through.

Well, Im on the return leg of another trip and COPA is truly amazing. My flight from CTG-PTY on Saturday was fine, but the blizzard forced the cancellation of the 730pm PTY-JFK flight.

This was my first cancelled flight ever, so I didnt know what to expect, especially because it was caused by the weather.

Heres what COPA did-

Sent an agent to meet me at the PC where I had free access because I was upgraded on all segments.

The agent gave me the run-down -

1. I could be rebooked on Sunday in Economy or Monday in FC. It was my choice. If I stayed until Monday they would give me two free nights at the Marriott instead of the one night I was already getting.

2. Vouchers for Dinner, Breakfast and Lunch.

3. Agent then escorted me thorugh customs-immigration ' bypassing all lines.

4. Agent filled out a taxi vouncher and introduced me to a taxi driver who would bring me to the Marriott and pick me up at the hotel at 430pm on Sunday to return to the airport. THE SAME DRIVER!

Check in was a breeze at the Marriott. Got a good nights rest and am an hour away from going back to the airport. Hopefully the flight isnt cancelled again, but if it is there are worse places to be stuck than in Panama City ' especially for free.

I understand that this type of personal service isnt possible at every airport. But I only paid for an economy ticket and have been treated like a king. They take Elite Status VERY seriously at COPA.

Needless to say, COPA will continue to get my business.
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