Originally Posted by
miogpsrocksProton
Hello.
Do the "if available" room upgrades happen at checking or before checking with Bonvoy Platinum+ members?
Thanks.
At in-person check in, usually only after you remind them, and even then only if they actually honor the program terms.
That said, there is one hotel I know that routinely does them first thing in the morning. I would give them a shout out, but fear that may lead to some overlord making them downgrade that procedure.