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Thread: At checkin or before for room upgrade with platnium+ members?
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Old Jun 6, 2024 | 1:00 am
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Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,402
Originally Posted by miogpsrocksProton
Hello.

Do the "if available" room upgrades happen at checking or before checking with Bonvoy Platinum+ members?

Thanks.
Hi miogpsrocksProton,

As per loyalty program terms and conditions, Platinum Elite Members and above receive a complimentary upgrade to the best available room, subject to availability upon arrival, for the entire length of stay.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]
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