FlyerTalk Forums - View Single Post - Booking travel through C1 portal by Hopper
Old Jun 5, 2024 | 7:55 pm
  #375  
yugi
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10 Years on Site
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, WF, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 2,366
I booked a hotel via Cap1 portal in order to do a price match. I have the same reservation made directly with hotel for $566 cheaper by using discount code available on hotel's website.
When I called cap1 travel to do a price match, they told me, you can't use discount codes, but this is not mentioned in terms and conditions, published on their website, which I mentioned to them. Talked to a supervisor, he said no go, so I cancelled. Wanted to get 10x instead of 5x with WF Autograph Journey. Here are the terms and conditions:
  1. Qualification criteria. To qualify for Capital One Travel’s price match guarantee, you must keep your original itinerary and the cheaper itinerary found must be:
    1. An exact match to the original itinerary that was made within the last 24 hours (including the cancellation policy, i.e. refundable or non-refundable);
    2. Priced in USD, including any taxes and fees;
    3. Available to the general public. For example, this means that the rate doesn’t require the customer to log into a site or have a special membership;
    4. Available at the time the customer contacts us. Our agent must be able to verify that the lower price exists.
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