Hello,

My spouse attempt a points transfer from her Bonvoy account to mine on Monday. There was an immediate error message so we reattempted it only to get the same error message.

gave up and decided to move points from our AMEX MR which went through successfully.

However, when logging on to my Bonvoy account, the two transfer attempts still hit my account. The concerning part is there wasn’t enough points in the account to cover two transfers. I figured it would take a day to reverse but it still hasn’t and when I called Bonvoy customer service they can’t see the bonvoy to bonvoy transfer activity. Only the Amex transfer.

not sure how it happened but I don’t want our accounts to get flagged as fraudulent activity and have our vacation bookings canceled, etc.

any ideas of what to do?