Originally Posted by SilverOne
I understand the concerns above, however, I like to be fair and give them a chance to address the experience I've had prior to having everyone start slinging mud at them. This could be an isolated incident, or not. I just wanted to be fair and give them a chance before I make my final judgement of this property and the Marriot brand overall.
Again, I really appreciate the suggestions and help so far, I have sent a letter to the GM, and also called the number provided above(thank you Marriot Concierge). I will disclose the property along with their reactions once this matter is setttled.
I kind of like this attitude and approach to the issue. Having stayed at hundreds of various Marriott properties in the past, I can’t believe that the points that SilverOne listed are SOP for this or ANY Marriott. I have to believe there were some short-term, unique issues that caused this situation. I’ve stayed at Marriott properties where everything seems to go wrong on a particular visit but my next stay at the property was flawless.
Probably best, IMO, to go through the channels to report this and then to disclose the location once the GM has had a chance to respond.