Originally Posted by
corporate-wage-slave
That was unrelated. Ticketing skills involves training, and so ticketing staff were on a higher paid grade. With FLY tickets can be revalidated without requiring training. BA just wanted to save money at LHR by removing that pay grade from the customer facing cohort, and push it to central teams. If they wanted to have ticketing as a customer facing team they could easily do so.
Thanks this is an insightful thread.
Sounds like the legacy of Walsh & Cruz was very damaging!
Was FLY a BA built UI application then that connected to Amadeus etc? Or built by third parties?
I wonder how much it cost to build vs the savings made by removing staff!?! But then you add in the costs of the meltdowns! I maybe over simplifying this but it all seems very costly vs very little gained.