Originally Posted by
kirkwoodj
Flight from HNL significantly delayed (7:50pm departure, actually left at 11:52pm). Received text with voucher link at 10:09pm, but by then all the shops were shut, on our concourse at least, so basically useless.
At IAH there are a lot of self checkout devices at the food shops so pax were able to use their vouchers (if they had them). But yeah all the restaurants were closed. I'm still trying to figure out why some pax got vouchers and not others (in their record).