Originally Posted by
BigBopper
Finally get someone on the phone and explain the issue. Before she'll pull the folios she asks for part of my credit card number "to confirm my identity". Seriously? She was calling my by name for 5 minutes, I already confirmed, I had my account number, folio numbers, dates and location of stay and that's not enough? There's no reason for me to give any credit card info in this situation. I politely ask to speak to a supervisor. And her response was to hang up on me! No, we weren't disconnected. The call actually went to a survey about her performance. . . .
I guess I simply have to have our accounting department dispute the charges.
Am I the only one who's having issues like this? Am I doing something wrong or should I be looking at taking my business to another brand? [Emphasis added.]
You are asking for a mistaken charge to be refunded to your credit card and you won't give part of that number for verification?
That was your mistake. Having worked as a Reservation Sales Representative at UA for two years during law school, I understand that these agents are under a lot of time pressure. Why make things worse?
There is a lot of turnover in these positions, and a lot of the agents are not very experienced or well trained. This is a problem industry-wide, so you would eventually run into the same problem at other chains, both telephonically and in person.
That said, by the hotel, you got brutally
BONV°Yed!
Yes, a chargeback on the no-show fee sounds appropriate, as long as you have copies of the two folios for your accounting department to submit to the bank.