Originally Posted by
221129
It was booked as a Reward Flight for 2 people, using Avios and Cash.
I'm only being offered an alternative from LHR 4 hours earlier which isn't ideal.
Last time I had a cancellation I was rebooked on SWISS but this time they are saying it is only BA and that i can't even change the route?!
It's because the cancellation is a few days away, and you are on a redemption ticket. Given the same-day LHR alternative they are within their rights to do this, unfortunately.. Had it been a cncellation on the day, and you were in LCY at the time, I've no doubt that alternative routes would have been accommodated.