Originally Posted by
SFO 1K
For what it's worth, I think that you may not have been notified because you booked through a work related Travel Agency. It is possible the notification went to them rather than to you. I book revenue tickets and sometimes it's easier to book a new ticket for my new plan and then cancel the old one for a travel credit. Within mere minutes of doing the new booking I get notified of the double booking - and am given a short window to cancel one or the other before the system does it for me.
I think this is highly possible and have run into it myself. I have been mistakenly double booked by company's TA a number of times and I don't think I have ever gotten notification of the cancellation.
Originally Posted by
sciflyer
It was clear in the conversation with the supervisor that he could have waived this (even if it was a CoC violation), he just wouldn't do it. I came out of this feeling more like a profit center for United than a long-time customer which, as a million miler, I am. Odd, since I actually paid them more for this. I'm not impressed by the lack of communication or the over-a-barrel solution I felt forced to accept. Thoughts from the experts?
I don't think the supervisor could help you in the way you wanted. UA's systems automatically cancel reservations when they detect two conflicting itineraries for the same passenger. And yes, it is technically a violation of CoC because you are not allowed to book flights you do not intend to fly and there was no way to fly both. If you are in an IROPS situation caused by UA flight delays or cancellations the supervisor could rewrite your ticket with a high degree of flexibility. But they will not do this just for customer preference. If they did, some people would abuse as happens with skiplagging.
Speaking of which, as illogical as it sounds, skipping the last segment of your original itinerary by itself is a violation of CoC. If you don't do it often UA probably won't notice but it's not something to make a habit of. UA is absolutely not trying to penalize you, they are trying to avoid abuse by others who would knowingly book this type of itinerary to save money.
Hope you had a nice trip in the south of France and everything worked out in Denver!