Originally Posted by
worldtraveler303
I had a ticket purchased before May 20th. Two separate agents told me to pound sand and that I would have to pay the $200/person cancellation fee. When I quoted the terms and conditions from the website: "To be eligible for this benefit, you must be subscribed to one of the Lifemiles + plans at the time of the cancellation or change. Members with a Lite plan are not eligible." they said the only thing I can do is send a claim into the Lifemiles help center. Any other data points?
This is what the agent via Twitter dm told me:
"All lifemiles+ members except those subscribed to the lite plan will enjoy refunds and changes without any value to be paid. This for avianca routes and with airline partners, this benefit applies for tickets issued before and after May 20, 2024."
So as long as you are applied to the basic plan, not the lite plan, you can change your tickets.