FlyerTalk Forums - View Single Post - My account was temporarily frozen. Can I check in if I booked with points?
Old Jun 2, 2024 | 7:33 am
  #7  
Jon Maiman
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Originally Posted by craigthemif
A screenshot of the booking will be irrelevant if Marriott decides to close the OP's account, cancel all reservations and confiscate the points. It's not like a paid booking where one arrives with the intention of paying some cash amount - and therefore something can be worked out if rooms are available - it's arriving and expecting a free stay, which no hotel will do unless Marriott is reimbursing them.

I would definitely have a Plan B in mind in case the hotel insists that no award stay is possible.

Sometimes OPs in this situation know they've been misbehaving --> so might as well try to take advantage of one last points booking before being shut down. And other OPs might not have a clue what's going on and would expect the block to be temporary --> so no need to overreact. So either way it's probably worth trying to check in.
+1. Only the OP knows if they have done anything questionable that may cause Marriott to terminate their account and cancel their reservations. Either way, having an alternate Plan B booking for their upcoming trip seems prudent. Good luck and hope it turns out well.

--Jon
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