Originally Posted by
Pseudo Nim
Yeah I hear you but I would give this counterpoint if I were digging into this.
- as far as rash bookings cancelled - I would by far rather call the hotel directly. I’ve had probably 98% success rate doing it, and if not with the front office clerks then like one level of escalation. They’ll usually see your status and take care of you.
- and for questions like this I’d email the exec office. They’re the ones that are interested in revenue, so they’re more likely to have a coherent answer for you.
My two cents
The bookings thing just an example were they been OK. You right for sure if there is a problem then direct is best. Just an example that for me at least they doing the day job. But granted it appears I'm in a minority. Either way, they still didn't answer the Q this pass round.
Part of me is curious to still find the answer. When you say the exec office, do we have a contact point for that? A polite email in can't help but help. I have a lot of good contacts at the hotels but not head office side.