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Thread: Cancellation as Platinum
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Old May 31, 2024 | 10:40 am
  #8  
dustenm
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Join Date: Nov 2005
Posts: 226
Originally Posted by SNAtoXXX
Just tried to cancel an award booking. Agent said that cancellation is free with my Elite Platinum. However, the $75 redeposit charge still stands.

I asked the agent then how does the no change/cancel fee benefit work for award bookings. They stated that it’s to get the taxes and fees back without incurring a cancellation charge.
Call them as this is not correct. Some agents will tell you there is a $75 fee to redeposit the miles but others will redeposit them with no issue. I have had to do this several times & each time they redeposited the miles with no charge once I got the right agent.
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