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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old May 31, 2024 | 7:03 am
  #705  
bse118
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Originally Posted by plymouthstreet
AA just changed my flight (in a few months) to a less convenient time so I tried calling tonight to ask for a different routing. The automated system then offered to call me back when it was my turn, in "more than 8 hours."

I assume this is because of all the cancelled DFW flights, but omg. Is this typical? Would it really take that long? And if you actually are trying to contact them, urgently (say for an intl flight that can't be rebooked online?) is there a better way to do it besides at the airport?
Yeah, so a schedule change on a flight months from now isn't urgent. Urgent is the thousands of people dealing with cancelled flights at DFW this week.

Wait a few days for things to calm down. Then call.
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