SUCCESS - THEREISAGOD. So I had the call back feature on my iphone and a call on hold on landline. iphone picks up, get a nice agent, immediately understands my concerns and says he's working on getting seats. I walk into my kitchen. Call drops. Oh no! I give it 5 mins before checking online to see if seats were assigned. In the meantime, landline connects and I get another great agent. She confirmed seats are correct and waitlists mom for upgrades. She said chat doesn't not have a waitlist so that's why it wouldn't connect. She also recommended calling in on the elite line - I always use the regular since I figure it detects your status but she said that can make a difference.