Flew on 'The Residence' as an upgrade from 'First Apartment' on 20th May 2024 from AUH to LHR. Used the First Class check-in at AUH from a connecting flight from BKK. My luggage check in to AUH only which I requested. It was around 11 hours before flight. Be warned: The staff say Etihad's check in policy is 6 hours before departure. But I told them the check in staff at BKK did not warn me this so it was unfair. They say there is no one to look after the checked in luggage for so long. I said even if I checked my luggage directly to LHR from BKK, you still need someone to look after my checked in luggage. They asked me to take a seat and offered me drinks and a hot towel. After some discussion with the duty manager, they let me check in. Lucky for me. Went the 'The Residence' Private Suite at AUH too.

These are gone now on 'The Residence':
- menu with your name on it:
https://pointsfromthepacific.boardingarea.com/.../review.../
- boarding pass holder:
https://thepointsguy.com/.../etihad-a380-the-residence.../
- Bernardaud porcelain diningware
- Vera Wang glassware
- Welcome letter signed by the captain with your name on it
- London's Savoy hotel trained Butler

The rest is still available.