Originally Posted by
kaspars
loss of regional flexibility is a disaster... lets hope this is just an incompetent agent - call center folks are known to establish their own rules... Anyone else with similar experience?
once again this is the published policy regarding flight delays (
https://cdn.turkishairlines.com/m/27...NG-ee-copy.PDF)
They clearly state that a free of charge reservation/route change is possible on international tickets
only when the delay is more than 5 hours.
And then they stat that it has to be to the same destination or to the nearest airport to the original destination on the TK flight network from among the 3 closest airports. The new destination must not be more than 1000km away from original destination.
Rules are different when your original flight is cancelled. Then you get more flexibility.
In the FAQ they link to the passenger rights brochure I linked above.
