Originally Posted by
Alfredbali
I finally could speak to TK customer service ans miles and smiles department agents, and they all confirmed that there is a new stricter rule concerning tkt change following involuntary schedule changes of more than 15mn.
Date changes -7 +30 are still allowed but origine and destination cities must remain identical (airport changes only allowed in same city, no more same region flexibility).
loss of regional flexibility is a disaster... lets hope this is just an incompetent agent - call center folks are known to establish their own rules... Anyone else with similar experience?