FlyerTalk Forums - View Single Post - Invol schedule change TK refusing rebooking
Old May 30, 2024 | 3:38 am
  #29  
kaspars
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Originally Posted by Alfredbali
I finally could speak to TK customer service ans miles and smiles department agents, and they all confirmed that there is a new stricter rule concerning tkt change following involuntary schedule changes of more than 15mn.
Date changes -7 +30 are still allowed but origine and destination cities must remain identical (airport changes only allowed in same city, no more same region flexibility).
loss of regional flexibility is a disaster... lets hope this is just an incompetent agent - call center folks are known to establish their own rules... Anyone else with similar experience?
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